BigCommerce – The Easiest Way to Sell Online

Hosting & Security

• Premium hosting for all stores
• SAS 70 Type II certified hosting
• Powerful Intel quad CPU servers
• Daily offsite backups
• 99.99% uptime track record
• 3 co-located data centers
• Create unlimited email accounts
• FTP access to HTML and CSS files
• Complete disaster and recovery support
• 128 bit SSL certificate support
• Hacker deterrent security provisioning
• On-demand virtual data center
• Geographic diversity
• Three redundant network architectures
• Best-in-class infrastructure
• High speed, redundant connectivity
• Hardware firewalls
• Load balancing
• Cisco hardware and networking
• Denial-of-service protection
• Free regular software updates
• Network intrusion detection system

Search Engine Optimization

• Fully SEO optimized HTML
• Optimized by SEO experts
• Per-page optimization (title, etc)
• Proper use of H1…H6 tags
• Automatically generated robots.txt file
• Search engine friendly links
• Alt tags on product images
• Automatic sitemap XML file
• W3C valid templates
• Tableless CSS driven templates

Storefront

• Full product catalog
• Online checkout system
• "Call for pricing" option
• One click add to cart
• Optimized for usability
• Product comparisons
• Order status updates
• Live order tracking
• Email/print invoices
• Customer address book
• Private wish lists
• Public wish lists
• Order messaging system
• Related products
• Suggestive cart
• "You may also like"…

Marketing and Promotions

• Trackable coupon codes
• Coupon expiry date
• Coupon limited uses
• Google Analytics integration
• Bulk discounts per product
• Online certificate use
• Promotional banners
• Discount rules system
• Buy one get one free, etc
• Free shipping over $x
• $x on orders over $y
• Newsletter subscriptions
• Export to Google Base
• Affiliate tracking system
• Gift certificates
• RSS feeds
• Google AdWords export
• Yahoo Search Marketing export
• Popular products list
• New products list
• Top sellers list
• Quick search popup box
• "Did you mean?" spelling
• Integrates with any live chat software
• LivePerson Express 30 day trial

Payment & Shipping

• Accept credit cards online
• Support for 50+ gateways
• PayPal, Google Checkout, etc
• Support for secure checkout
• Support for "offline" payments
• COD, pay in store, cheque, etc
• Take orders over the phone
• Sell in multiple currencies
• Real time conversion rate updates
• Auto-detect location for currency
• Real time shipping quotes
• UPS, USPS, FedEx, Aus Post, etc
• Define your own shipping rates
• Limit shipping methods by country
• Limit shipping methods by state
• Limit shipping methods by zipcode
• Various free shipping options
• Add handling cost to orders

Reporting Features

• 25+ performance reports
• Daily conversion rate
• Top 20 customers
• Best selling products
• Order locations (Google maps)
• Orders by item sold
• Orders by revenue
• Popular products
• Inventory report
• Customers by date
• Revenue per customer
• Search keywords with results
• Search keywords without results
• Best performing keywords
• Worst performing keywords
• Search term corrections

Order & Checkout Features

• Single page checkout
• Shipping quote estimates
• Guest checkout option
• Refunds and store credits
• Custom checkout form fields
• Delivery/event dates
• Shipping tracking numbers
• Email order confirmation
• Agree to terms before ordering
• Add multiple items to cart
• Create order shipments
• Order messaging system
• One click re-order

Technical Support and Training

• Unlimited free email support
• Unlimited free phone support
• Hundreds of "how to" articles
• Comprehensive user guide
• Dozens of training videos
• Weekly training Webinars
• Built-in popup help tips

Design and Customization

• Dozens of templates to choose from
• W3C/XHTML compliant templates
• Easily integrate your existing design
• Edit templates in Dreamweaver
• Drag and drop layout customization
• Edit HTML and CSS in your browser
• Upload a logo or use the logo editor
• Change website text using your mouse
• Edit email templates from control panel
• Works in all popular web browsers
• Web-based control panel

Tax

• State-based taxes
• Country-based taxes
• Unlimited tax rates
• Prices inc/ex tax
• Flat tax option
• Tax rate display in store
• Tax shown on invoices, etc
• Flexible tax rules and flow

Content Management Features

• Full CMS functionality
• 100% browser based
• Publish web pages
• Display returns policies, etc
• Easy-to-use WYSIWYG editor
• Page dropdown/pop out menus
• SEO-friendly pages
• Restrict to customer groups
• Publish content from RSS
• Contact forms on pages
• Responses sent via email
• Display page as home page
• Recent news items
• Banners and promotions

Search Features

• Search suggest
• "Did you mean?" suggestions
• Related searches list
• Advanced search options
• Fiter by price
• Filter by availability
• Filter by free shipping
• Search tips and advice
• Shop by brand
• Shop by price
• Saved searches and views
• Advanced order/product search
• Search and export results (admin)
• Search customers by name, email, etc
• Quick Search popup in store
• Search query reporting

Import/Export Features

• Import existing products easily
• Extremely flexible import system
• Export products to CSV/XML
• Sync to Intuit Quickbooks
• Export to MYOB, Peachtree
• Export to StoneEdge
• Export in custom formats

Customer Features

• Customer groups
• Wholesale/retail pricing
• Per-group pricing
• Per-group discounts
• Category level discounts
• Product level discounts
• Storewide group discounts
• Move customers between groups
• Add new customers to group
• Filter customers by group
• Export customers by group

Product & Inventory Features

• Per-product inventory levels
• Automatic inventory control
• Inventory reminder indicators
• Sell physical & digital items
• Product variations (size, color, etc)
• Configurable purchase fields
• Gift wrapping options
• Per-product gift wrapping
• Live shipping quotes
• Product reviews & comments